The Service Experience

Conference 2014
San Francisco, CA

The Service Experience Conference focuses on the design of end-to-end service experiences across touchpoints, from definition to modeling to service delivery. It is for people who are passionate about creating great service experiences while also delivering value to the organizations that deliver them. 

Speakers

Mary jo bitner sx 2014
Dr. Mary Jo Bitner

Professor and Executive Director, Center for Services Leadership
W. P. Carey School of Business, Arizona State University

Alex nisbett ux 2014
Alex Nisbett

Service Designer
Livework

Susan dybbs sx 2014
Susan Dybbs

Director of Design
Collective Health

Ryan rosensweig sx 2014
Ryan R. Rosensweig

Design & Discovery
Nordstrom

Rishi bloomber sx 2014
Rishi Mandal

Co-Founder and CEO
Sosh

Jennifer guibord sx 2014
Jennifer Guibord

Studio Director
Second Story

Workshops

Ux week pt.1087

Innovation and The Art of Problem Framing

This workshop will expose you to two indispensable problem framing methods that you can use with your clients and collaborators to 1. ensure you are solving the right problem and 2. reduce the risk of drifting into status-quo solutions.