Human Era companies are those that realize the expectation of and value in meaningful connection. They recognize that differentiation comes from authentic experiences that are intimate and personalized, but also cooperative and inclusive. They create signature moments that deliver not just functional enhancements but true emotional connections. And in turn, they are rewarded with new growth opportunities and significant financial benefits. Hear from thought leader James Wright on how to innovate the customer experience in ways both big and small, and how to succeed in the “Human Era.”