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Schedule

List of all our workshops and speakers

Nov 13, 2014 – Day 1 Nov 14, 2014 – Day 2
8:00 - 9:00 AM

Registration and Coffee

9:00 - 9:10 AM

Welcome

9:10 - 10:00 AM
  • Keynote: The Design and Delivery of the London 2012 Spectator Experience

    Location: Julia Morgan Ballroom, 15th Floor
    Alex Nisbett, Livework Service Designer
10:00 - 10:30 AM
  • Talk: A Taxonomy of Innovation

    Location: Julia Morgan Ballroom, 15th Floor
    Chris Pacione, LUMA Institute Co-Founder & CEO
10:30 - 11:00 AM

Morning Break

11:00 - 11:30 AM
  • Talk: Influence & Impact: Designing Your "Green Light" Experience

    Location: Julia Morgan Ballroom, 15th Floor
    Susan J. Bethanis, Ed.D., Mariposa Leadership, Inc. CEO
11:30 - 12:00 PM
  • Talk: Innovating the Experience in the Human Era

    Location: Julia Morgan Ballroom, 15th Floor
    James Wright, Lippincott Senior Partner, Experience Innovation
12:00 - 12:30 PM
  • Talk: Design & Discovery: How Complexity Science, Collaborative Research, and Experimentation Play a Role in Future Nordstrom Service Experiences

    Location: Julia Morgan Ballroom, 15th Floor
    Ryan R. Rosensweig, Nordstrom Design & Discovery
12:30 - 1:40 PM

Lunch

1:40 - 2:10 PM
  • Talk: Why Will We Keep Going to Stores?

    Location: Julia Morgan Ballroom, 15th Floor
    Jennifer Guibord, Second Story Studio Director
2:10 - 2:40 PM
  • Talk: At the Corner of Digital and Retail

    Location: Julia Morgan Ballroom, 15th Floor
    John Yesko, Walgreens Sr. Director, Online Customer Experience
2:40 - 3:10 PM
  • Talk: Unpacking the Customer Experience

    Location: Julia Morgan Ballroom, 15th Floor
    Mike Smith, Stitch Fix Chief Operating Officer
3:10 - 3:40 PM

Afternoon Break

3:40 - 4:10 PM
  • Talk: The Helping Hand: How Bits & Bytes Online are Transforming Hospitality in the Real World

    Location: Julia Morgan Ballroom, 15th Floor
    Rishi Mandal, Sosh Co-Founder and CEO
4:10 - 4:40 PM
  • Talk: $30 Million Reality Check

    Location: Julia Morgan Ballroom, 15th Floor
    Jennifer McClean, MHA, CMPE, Mercy Health VP of Strategic Initiatives
4:40 - 5:30 PM
  • Keynote: Eating well by Design

    Location: Julia Morgan Ballroom, 15th Floor
    Gagan Biyani, Sprig CEO and Co-founder
5:30 - 5:45 PM

Closing Comments

5:45 - 6:00 PM

Board Shuttle to Opening Night Reception at Airbnb

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