Mary jo bitner sx 2014
Keynote Speaker

Dr. Mary Jo Bitner

Professor and Executive Director, Center for Services Leadership, W. P. Carey School of Business, Arizona State University

Dr. Mary Jo Bitner is Professor of Marketing and Executive Director of the Center for Services Leadership in the W. P. Carey School of Business, Arizona State University.

Speaker Info
Alex nisbett ux 2014
Keynote Speaker

Alex Nisbett

Service Designer, Livework

Alex trained originally as a graphic designer and spent a significant amount of time within digital media including designing the first website for BT way back in 1993.

Speaker Info
Gagan biyani sx 2014
Keynote Speaker

Gagan Biyani

CEO and Co-founder, Sprig

Gagan Biyani is CEO and co-founder of Sprig, a dine on demand meal service where customers can order a healthy lunch or dinner via their mobile device and get it delivered to their door.

Speaker Info
Susan dybbs sx 2014

Susan Dybbs

Director of Design, Collective Health

As Director of Design, Susan and her team are reimagining the look and feel of health care.

Ryan rosensweig sx 2014

Ryan R. Rosensweig

Design & Discovery, Nordstrom

Ryan blends his experience as a designer, marketer and researcher to support the development of breakthrough service experiences for Nordstrom customers.

Rishi bloomber sx 2014

Rishi Mandal

Co-Founder and CEO, Sosh

Rishi is the co-founder and CEO of Sosh, a personalized concierge app that enables people to make amazing plans with the click of a button.

Jennifer guibord sx 2014

Jennifer Guibord

Studio Director, Second Story

Jennifer orchestrates Second Story's studio processes and team members, ensuring that the studio creates interactive experiences that engage, inspire, and inform audiences.

Mike smith sx 2014

Mike Smith

Chief Operating Officer, Stitch Fix

Mike oversees operations, including fulfillment and customer service for Stitch Fix. Mike joined Stitch Fix to build a world-class operation that provides a superior customer experience.

Chelsea mauldin sx 2014

Chelsea Mauldin

Executive Director, Public Policy Lab

Chelsea is a social scientist and strategic designer with a focus on public-sector innovation; she directs the Public Policy Lab, a New York City nonprofit dedicated to improving the design and delivery of public services.

John yesko sx 2014

John Yesko

Sr. Director, Online Customer Experience, Walgreens

John is a veteran user experience and creative professional with a background in interaction design, information architecture, and visual design

Erik flowers sx15

Erik Flowers

Principal Service Experience Designer, Intuit

Erik Flowers is a Principal Service Experience Designer at Intuit, a financial services company and maker of TurboTax, Mint, QuickBooks, and Quicken.

Sue bethanis ux 2014

Susan J. Bethanis, Ed.D.

CEO, Mariposa Leadership, Inc.

Sue Bethanis is the C.E.O/Founder of Mariposa Leadership, Inc., a 15-person San Francisco-based firm, which provides executive coaching to high-tech leaders.

Jennifer mcclean sx 2014

Jennifer McClean, MHA, CMPE

VP of Strategic Initiatives, Mercy Health

Ms. McClean serves as Vice President for Strategic Initiatives for Mercy Health, an integrated delivery system with 30 hospitals, 40,000 coworkers and 5,500 medical staff.

James wright sx 14

James Wright

Senior Partner, Experience Innovation, Lippincott

As a senior partner in Lippincott’s experience innovation practice, James leads a broad range of projects, from developing omni-channel retail strategies to future vision mapping.

Tamsin smith sx 2014

Tamsin Smith

Director, Service Design, FCV Interactive

Through a decade long career starting in the early days of service design in London to now, Tamsin has built a comprehensive, full-service team inside a large digital agency.

Chris pacione sx 2014

Chris Pacione

Co-Founder & CEO, LUMA Institute

As a Co-Founder and CEO of LUMA Institute, Chris leads a highly skilled, multidisciplinary team of practitioners located around the world who are passionate about preparing organizations to be more innovative.

Pq sx 2014

Patrick Quattlebaum

Managing Director , Adaptive Path

Patrick blends a deep knowledge of design with a pragmatic consulting approach to ensure the best ideas become real experiences. 

Liz burow sx 2014

Liz Burow

Director of Discovery, HLW Architecture & Planning

Liz leads the Strategy & Discovery practice at HLW, a global architecture and interior design firm.

Elizabeth glenewinkel sx 2014

Elizabeth Glenewinkel

Associate Partner, gravitytank

Elizabeth works at the intersection of consumer research, new product and service design, and business strategy.

Justin rheinfrank sx 2014

Justin Rheinfrank

Associate Partner, gravitytank

With a passion for sketching and making, Justin has conducted workshops on storyboarding and turning insights into tangible concepts at the annual IxDA conference and MIT Media Lab.

Martha cotton sx 2014

Martha Cotton

Partner, gravitytank

Martha is a Partner at gravitytank and has led the Research Discipline since the spring of 2008 when she joined the firm.

Jamin sx16

Jamin Hegeman

Head of Design, Financial Services, Capital One

Jamin Hegeman is Head of Design for Financial Services at Capital One, where he leads design teams across multiple business units to support end-to-end service experiences and transform business operations to be more design centric.