As Director of Design, Susan and her team are reimagining the look and feel of health care. From user experience to product development, she is committed to creating a health care system designed for the people it serves. Prior to Collective Health, Susan was a managing director and practice lead at Cooper, where much of her work addressed challenges facing the health care industry – from clinical services to medical devices. Susan’s research methods range from formal ethnographic studies to guerrilla based discovery.
Susan holds a Master’s of Design from Carnegie Mellon University and frequently shares her experience and insights as a conference speaker. When not obsessing over counterpulsation devices and brain surgery, she can be found letterpress printing and riding through the hills of the Marin Headlands.