When designing an amazing service experience, sometimes the physical environment can be taken for granted. Through an architect’s mind-set, this workshop will explore how space and the elements that fill it can make or break even the most daily routine. As a workshop participant, you will learn architectural planning and design best practice and will use hands-on methods to identify and define both physical obstacles and enablers. Through full scale mock-up construction and roll play we will test new ideas and explore how space and the people and objects that fill it tie into your own experience design practice or expertise.
Director of Discovery
HLW Architecture & Planning