When designing an amazing service experience, sometimes the physical environment can be taken for granted. Through an architect’s mind-set, this workshop will explore how space and the elements that fill it can make or break even the most daily routine. As a workshop participant, you will learn architectural planning and design best practice and will use hands-on methods to identify and define both physical obstacles and enablers. Through full scale mock-up construction and roll play we will test new ideas and explore how space and the people and objects that fill it tie into your own experience design practice or expertise.